Confirm the phone of whoever books with a code

Without this check, anyone can book a time with a phone that is not theirs. That puts a stranger's number on your client list and sends them reminders they never asked for. With Confirm the phone when booking, your booking page asks the guest for a six-digit code before anything is booked or charged. The code goes out by WhatsApp, then by email if that is not possible, and last by text message.

1. The setting is in My business → Messages, on the row Confirm the phone when booking.
2. Choose when to ask for the code: New clients (recommended), Everyone or Never. "New" means a phone with no earlier visit at your business that was kept.
3. A code sent by text message costs one message credit. A code by WhatsApp or email does not use that credit.
4. If a code cannot be delivered (the client has no email on file and no message credits are left), the booking is not blocked: the page skips the check and goes on as before.

1. Open My business → Messages and find Confirm the phone when booking.
2. Choose New clients, Everyone or Never.
3. Press Save. You will see Saved.
4. Try your booking page with a phone that has not booked before: it asks for the code before confirming.

After they pick a time and type their phone, the page asks for the six-digit code they received. They can paste it or accept the one their phone suggests. Once confirmed, the booking carries on as usual, with the deposit if your business asks for one. The confirmation lasts about 30 minutes and only for that phone at your business.

The code is not asked of someone who signed in with that phone, of someone who already booked with you (under New clients), or of someone who arrives from a treatment plan link. On a group booking the phone of whoever organizes it, the first person, is confirmed.

• Choosing "Never" and expecting the code to be asked. With that choice anyone can book with any phone.
• Testing with your own phone. If you already booked with it, New clients will not ask; use Everyone to test.
• Thinking it blocks someone who never gets the code. If the code cannot be sent, the booking goes on without the check.

• Your public booking page
• Offer optional client sign-in and favorites on your booking page
• Booking links