Choose a plan, subscribe and manage your Zelun billing

Your Zelun subscription is what you pay Zelun to run your shop. It is separate from the money your own clients pay you. Zelun prices it by plan, which the product also calls a band, and the plan is based on how many bookable people you have. A bookable person is someone who appears in the appointment book and can take appointments. The more bookable people you have, the higher the plan you need.

Every plan includes the same core of the product. The billing screen lists the core as booking, constraints, waitlist fill, the public embed, access and policies, expenses, pay-run reports, inventory and point of sale, and it says there are no add-ons to buy for them. What changes between plans is described in the comparison table, for example whether a dedicated messaging sender is included. You do not see only your own plan: the table lists every published plan side by side, so you can see what moving up would give you.

Everything about your subscription lives in the Plan section of My business. It shows:

• How many bookable people you have, and the plan that count requires, with its price.
• A note that WhatsApp appointment messages are included in your plan, and that credits are used for SMS and for WhatsApp marketing messages. Usage credits are a prepaid balance you top up; they are separate from your plan.
• A Compare bands table with each plan's price per month, a mark on your Current plan, and a tick or a dash for every feature (Included or Not included).
• How much visit-photo storage you have used.
• How many CFDI invoices you have left this month and when that resets. See the article on CFDI invoicing for what these are.
• Your subscription and its status once you have one.

The exact prices are always shown on this screen next to each plan. They are not repeated here because they can change.

What changes with each plan. Every plan includes the same features. What changes is how much fits and which numbers of your own you can have:

• Photo and file storage: Solo 5 gigabytes, Small 20 gigabytes, Growing 50 gigabytes, Larger 100 gigabytes.
• CFDI invoices a month: Solo 25, Small 100, Growing 250, Larger 300.
• Appointment WhatsApp and sign-in codes: 300 a month for each person on Solo and Small, 150 on Growing and 100 on Larger. When you add someone, the allowance goes up at once.
• AI visit-note minutes: 150 a month for each person on Solo and Small, 90 on Growing and 60 on Larger.
• AI assists: 2,000 a month for each person on Solo and Small, and 1,000 on Growing and Larger.
• Own WhatsApp number: from Small. SMS uses the platform sender on every plan and uses credits.

Businesses in Mexico are billed in Mexican pesos. Prices are shown before tax with + IVA and the total with IVA beside them, and you pay with a card. Zelun issues you a CFDI for every subscription payment, addressed to your RFC, so you can deduct it. Businesses in every other country are billed in United States dollars.

Prefer to talk to a person? While your business is in trial or waiting to activate, the Plan section has Talk to an advisor: a Zelun advisor contacts you on the channel you choose and, where it applies, can give you a welcome offer for this business. The article about the advisor and the welcome offer explains it.

1. Access to the Plan section. It is in My business, and only people allowed to manage billing for the company can start checkout or change a discount. If you are sent to a Forbidden page, ask the company owner. The link in the payment emails Zelun sends you opens this page directly.
2. Your bookable people are up to date. Your plan follows the count, so add or remove people in the Staff directory first.
3. For a Mexican business billed in MXN: if the screen shows a form titled Tax data for your invoice (CFDI), fill in RFC, Legal name (razón social), Fiscal regime and Fiscal postal code exactly as they appear on your Constancia de Situación Fiscal. Checkout will not start until they are valid. The form appears only for shops billed this way.
4. Checkout must be available. If the screen says Checkout is not configured in this environment, subscribing is not possible there.

Start the free trial

1. Create your account from Start a free trial, then authorize a reusable payment method with the displayed subscription provider. There is no immediate charge; the provider confirmation starts the full 15-day trial. Customer collections are configured separately.
2. Use Zelun normally and subscribe when you are ready. You do not need to wait for the trial to end.

Subscribe for the first time

1. Open My business, go to Plan and check your bookable count and the plan it requires.
2. If you have a discount code, type it in Discount code (the field says Enter a discount code). If the code is not valid you see That discount code is not valid and nothing is started.
3. Press Subscribe. You are taken to the payment page to enter your payment details and pay.
4. When you return, the Plan section shows your Current plan and its status.

Move to a higher plan

1. In Compare bands, find the plan above your current one. Plans above yours have an Upgrade to button with the plan's name. Your own plan and the plans below it have none.
2. Press that button. You are taken to the payment page for that plan.
3. Alternatively, once you already have a subscription, the main button reads Upgrade and starts checkout for the plan your count requires.
4. You can choose a plan above the one your count requires. You cannot choose one below it.
5. If you try to add a person and your plan is already full, Zelun shows a notice with the plan you need and its price (in pesos plus IVA for shops in Mexico). Press Change plan to go to payment for that plan, or Not now to change nothing. The person is not created until you change plans. If your shop in Mexico has no tax details saved yet, we take you to the Plan section first to enter them. If you are already on Larger (25 people) and add a 26th, the notice is for the Enterprise plan: Sales prepares a quote; there is no larger self-serve plan. The Enterprise plan article explains it.
6. If you already have an Enterprise contract, the Plan section shows committed seats, the month's peak, and the next-invoice adjustment.
7. If we have no price in your currency, the notice and the table show a note instead of a price; a shop paying in pesos never sees a dollar price.

Change payment method, see invoices, or cancel

1. Press Manage billing. It appears once you have a subscription and opens the payment provider's portal.
2. There you manage your payment details and your subscription, including cancelling it. If it cannot open, the screen says Portal unavailable.
3. Cancelling does not end your plan at once. The cancellation is scheduled for the end of the period you already paid for, and a notice says "Your subscription is set to cancel. You keep full access until" followed by the date. Until then everything keeps working, including your staff's changes and public booking. If you undo the cancellation in the portal first, it is cleared. After the date, the plan-ended behaviour in the plan-ended article applies.

See your price and any price change

1. Near the plan, the screen shows Your price per month with the currency (and "plus IVA" for a business billed in pesos). If it differs from the current list price, it says it is the price of your current subscription and shows the list price.
2. When your price is protected, it says Your price is protected until and a date. If a change is scheduled it says from which date your plan will cost what, that it applies from your first renewal on or after that date, and that you can cancel before then without penalty and keep access until the end of the period you already paid for. The article on price changes explains the rules.

Add, change or remove a discount code

1. With an active subscription, type a code in Discount code and press Apply.
2. If a discount is already applied, the screen shows Applied with its name and code. Applying a different code replaces it, and Remove discount takes it off.
3. The screen notes that changes to the discount take effect on the next billing cycle, not the current one. If the code is not valid, you see That discount code is not valid.

Sometimes Zelun adjusts your plan, credits, caps, WhatsApp number or who pays the card fee after agreeing it with you (for example a welcome offer, gifted credits, removing or putting features back, or a credit pack discount). You do not do this from this screen: the Zelun team applies it.

• You get an email and in-app notice naming what changed and from when, never the internal reason or who applied it.
• Under My business → Plan you see the history as Changes to your plan, and anything no longer included appears under What your plan does not include. AI actions that are no longer in your plan show Not included in your plan.
• If the change was a mistake, Zelun reverts it: what can be undone (unused credits, price or discount) is restored; what was already used or invoiced is explained in the notice.

Your clients do not see your subscription, your plan or your billing screen. What they notice indirectly is what your plan allows. Appointment confirmations and reminders keep reaching them on every plan from Zelun's shared sender. A plan that includes a dedicated sender can show them your own sender identity instead of the shared one. If your subscription has a payment problem, see the article on billing payment problems.

• Being unable to add another staff member. Your plan is full: it covers a set number of bookable people. Zelun shows the plan you need and a Change plan button; add the person after you change plans.
• Expecting an upgrade button on your own plan or a lower one. Only plans above your current one have it, because you cannot buy a plan below what your bookable count requires.
• Adding a person and being surprised that the required plan changed. The plan follows your bookable count.
• Thinking a discount change applies today. A change to the discount applies from the next billing cycle.
• Typing a code that is not valid. The screen refuses it without starting checkout or changing your subscription.
• Thinking that going past what is included charges you by itself. When you reach your limit, the Plan screen shows You reached your included limit: what goes past your plan uses credits, and with no credits reminders go by the app or email, never SMS, and nothing is charged. Replies you type to a client who wrote to you do not count: they are free, with a fair use of 100 per person a month.
• Mixing up usage credits and your plan. Appointment WhatsApp messages are included in your plan up to your allowance, while SMS and WhatsApp marketing messages use prepaid credits. See the article on messaging included and metered for the details.
• Looking for prices in this article. They are shown next to each plan on the billing screen, and they are the ones that count.
• Seeing "Subscriptions in pesos are not available right now". Nothing was charged. Try again later or contact support.
• Seeing that your country and currency do not match. Checkout does not start. Contact support and the Zelun team fixes it.
• Expecting every shop to see the same fields. The Solo free option, the tax data form and price notices appear only on accounts they apply to.

The linked articles cover the sign-up trial, what messaging is included, what to do when a subscription payment fails or your plan ends, and the CFDI invoices you issue to your own clients.