ENGLISH VERSION
ZELUN TERMS OF SERVICE
Effective Date: October 13, 2026
Last Updated: October 13, 2026
These Terms of Service (“Terms”) govern access to and use of Zelun, including our websites, mobile applications, web applications, dashboards, APIs, integrations, software and related services (collectively, the “Services”).
The Services are provided by ZELUN TECHNOLOGIES, S.A.S., organized under the laws of the United Mexican States (“Zelun,” “we,” “us,” or “our”).
By creating an account, clicking to accept these Terms, purchasing a subscription or otherwise using the Services, you agree to be bound by these Terms.
If you use Zelun on behalf of a company, business or other organization, you represent that you have authority to bind that organization to these Terms.
1. Definitions
Customer means the individual, business or organization that contracts with Zelun.
Authorized User means any individual authorized by the Customer to access its Zelun account.
End Customer means a person who books, purchases, pays for or receives services from a business using Zelun.
Customer Data means information uploaded, submitted, generated or stored by or on behalf of the Customer through the Services.
2. Zelun Services
Zelun provides business-management software that may include:
- appointment scheduling;
- customer management;
- employee and contractor management;
- branch management;
- point-of-sale functionality;
- inventory;
- payments;
- appointment deposits;
- loyalty programs;
- reports and analytics;
- email, SMS and WhatsApp communications;
- automations;
- third-party integrations;
- artificial intelligence assisted features.
Available features may vary depending on subscription plan, country, third-party availability or account configuration.
Zelun may improve, update or replace features from time to time.
We will not intentionally remove the material core functionality of an already-paid subscription without providing a reasonable alternative, except where necessary for security, regulatory compliance or because of changes to a third-party service.
3. Zelun Is a Technology Provider
Zelun provides technology.
Zelun does not provide beauty, salon, wellness, healthcare, professional or other services offered by Customers through the platform.
The Customer is solely responsible for its relationship with its End Customers, including:
- services offered;
- service quality;
- pricing;
- appointments;
- cancellations;
- refunds;
- warranties;
- taxes;
- licenses and permits;
- employees and contractors;
- consumer complaints.
Unless expressly stated otherwise, Zelun is not a party to the agreement between the Customer and an End Customer.
4. Accounts
Customers must provide accurate and current information when creating an account.
Customers are responsible for:
- safeguarding their account credentials;
- determining who may access their account;
- configuring Authorized User permissions;
- removing access when it is no longer required.
The Customer is responsible for actions taken through its account by its Authorized Users.
Customers must notify Zelun promptly if unauthorized access is suspected.
5. Subscription Plans
Zelun may offer different subscription plans.
Features, usage limits, prices and billing periods are disclosed during purchase or on the applicable pricing page.
Taxes may be included or added depending on jurisdiction and billing provider.
6. Automatic Renewal
Unless otherwise disclosed, paid subscriptions automatically renew at the end of each billing period.
The Customer authorizes Zelun or its billing provider to charge the applicable subscription fee using the selected payment method.
A Customer may cancel future renewal at any time.
Cancellation takes effect at the end of the current paid billing period.
7. Cancellation and Refunds
Customers may cancel their subscription at any time.
After cancellation:
- no additional renewal will be charged;
- the Customer may continue using paid features until the end of the current paid billing period;
- amounts already paid for the current billing period are not prorated or refunded.
This policy does not limit refund rights that cannot legally be waived under applicable law.
Zelun may, at its sole discretion, issue credits or refunds in exceptional circumstances.
8. Upgrades and Downgrades
When a Customer upgrades to a higher subscription plan during an active billing period, Zelun may charge the prorated difference for the remaining portion of that billing period.
Downgrades normally become effective at the beginning of the next billing period.
No prorated refund is provided merely because a Customer elects to downgrade before its current billing period ends.
9. Trials and Promotions
Zelun may provide:
- free trials;
- discounts;
- promotional pricing;
- credits;
- referral benefits.
Specific promotional terms may apply.
Unless otherwise stated, promotions are non-transferable, cannot be redeemed for cash and may not be combined.
10. Billing Providers
Zelun may use third-party payment processors, billing providers or merchants of record.
Transactions processed by a third party may also be subject to that provider's terms and privacy practices.
11. Payments Collected by Customers
Zelun may provide functionality enabling Customers to collect payments, deposits or prepayments from their End Customers.
Unless Zelun expressly states otherwise, Zelun provides technological infrastructure and is not the seller of the Customer's underlying products or services.
The Customer is responsible for:
- determining prices;
- determining applicable taxes;
- delivering the underlying product or service;
- refund policies;
- cancellation policies;
- appointment policies;
- disputes;
- chargebacks;
- compliance with payment-provider requirements.
12. Deposits and Appointment Policies
Customers may configure deposits or prepayments for appointments.
The Customer determines:
- deposit amount;
- refundability;
- cancellation deadlines;
- no-show treatment;
- how deposits are applied to the final purchase.
The Customer is responsible for communicating these policies to its End Customers.
Zelun does not adjudicate disputes regarding whether an appointment deposit should be refunded.
13. Customer Data
As between Zelun and the Customer, the Customer retains its rights in Customer Data.
The Customer authorizes Zelun to process Customer Data as reasonably necessary to:
- provide the Services;
- store and back up information;
- synchronize data;
- provide customer support;
- maintain security;
- prevent abuse or fraud;
- comply with applicable law.
Zelun may use aggregated or appropriately de-identified information to analyze and improve the Services.
14. Personal Data
Where Zelun processes personal information on behalf of a Customer, the applicable Data Processing Agreement forms part of the contractual relationship.
Customers are responsible for ensuring that they have the necessary rights, notices, consents or other lawful basis to provide personal information to Zelun.
15. Sensitive Information
Customers must not submit sensitive personal information unless the relevant Zelun feature is specifically designed for that purpose and the Customer has an appropriate lawful basis for processing it.
16. Communications
The Services may allow Customers to communicate with End Customers through:
- email;
- SMS;
- WhatsApp;
- push notifications;
- other communications platforms.
Customers are responsible for ensuring that communications are lawful and that required permissions or consents have been obtained.
17. Third-Party Services
Zelun may integrate with third-party products and services.
Examples may include payment processors, cloud providers, Google services, Meta/WhatsApp and communication providers.
For AI visit notes, Zelun uses Amazon Transcribe (speech-to-text) and Anthropic (drafting) as subprocessors; audio is transcribed in Zelun's AWS account and is not retained after drafting.
Third-party services may be subject to their own terms.
Zelun is not responsible for outages, policy changes, restrictions or discontinuations caused solely by a third-party provider.
18. Acceptable Use
Customers and Users may not:
- use Zelun unlawfully;
- attempt unauthorized access;
- circumvent security controls;
- interfere with service availability;
- distribute malware;
- send unlawful spam;
- use the Services to infringe third-party rights;
- perform unauthorized security testing;
- reverse engineer Zelun except where applicable law expressly permits it;
- excessively scrape or automate access in a manner that harms the Services;
- resell Zelun without authorization.
19. Intellectual Property
Zelun and its licensors retain all rights in:
- the software;
- source code;
- interfaces;
- trademarks;
- logos;
- documentation;
- designs;
- databases;
- underlying technology.
The subscription grants the Customer a limited, non-exclusive, non-transferable right to use the Services during the subscription period.
20. Feedback
If you provide suggestions or feedback about Zelun, you permit Zelun to use them without compensation or restriction, provided that doing so does not disclose your confidential information.
21. Service Availability
Zelun will use commercially reasonable efforts to maintain the availability of the Services.
However, uninterrupted availability is not guaranteed unless a separate Service Level Agreement expressly provides otherwise.
Interruptions may occur because of:
- maintenance;
- upgrades;
- infrastructure failure;
- security events;
- telecommunications failure;
- third-party outages;
- events outside our reasonable control.
22. Artificial Intelligence and Experimental Features
Certain Zelun functionality may use artificial intelligence, machine learning or experimental technology.
AI-generated output may be inaccurate or incomplete.
Customers remain responsible for reviewing output before relying on it for important business, financial, employment, legal, medical or other significant decisions.
23. Suspension
Zelun may suspend an account where reasonably necessary because of:
- non-payment;
- fraud;
- unlawful conduct;
- security risk;
- material breach of these Terms;
- activity that materially interferes with the Services or other Customers.
Where reasonably possible, Zelun will provide notice and an opportunity to correct the issue.
24. Termination
Zelun may terminate an account for material or repeated violations of these Terms.
Customers may terminate their relationship by canceling their subscription and account.
25. Data Retention After Termination
Following expiration or termination of a Customer's subscription, Customer Data will generally remain available for export for 60 days.
During this period, access to certain application functionality may be restricted, but Zelun may provide reasonable mechanisms for retrieving Customer Data.
After the 60-day period, Zelun may permanently delete Customer Data from active production systems.
Some information may remain temporarily in encrypted backups or archival systems until those backups are overwritten in accordance with Zelun's normal retention schedule.
Zelun may retain certain information for longer where reasonably necessary to:
- comply with law;
- maintain accounting or tax records;
- prevent fraud;
- resolve disputes;
- enforce agreements;
- protect the security and integrity of the Services.
26. Confidentiality
Each party may receive confidential information belonging to the other.
The receiving party will protect such information using reasonable safeguards and will use it only as necessary for the parties' relationship.
27. Disclaimer
To the maximum extent permitted by applicable law, the Services are provided on an “as available” basis.
Zelun does not warrant that the Services will:
- be uninterrupted;
- be error-free;
- satisfy every business requirement;
- be compatible with every third-party system.
Nothing in these Terms excludes warranties or rights that cannot legally be excluded.
28. Limitation of Liability
To the maximum extent permitted by applicable law, Zelun will not be liable for indirect, incidental, special, punitive or consequential damages, including lost profits, lost opportunity or lost business.
Except for liability that cannot legally be limited, Zelun's aggregate liability arising out of the Services will not exceed the amounts paid by the Customer to Zelun during the twelve months preceding the event giving rise to the claim.
29. Indemnification
To the extent permitted by law, the Customer will indemnify Zelun against third-party claims arising from:
- services offered by the Customer;
- unlawful Customer Data;
- Customer infringement of third-party rights;
- unlawful processing of personal information by the Customer;
- Customer violations of applicable law;
- material breach of these Terms.
30. Changes to the Terms
Zelun may update these Terms.
Material changes will be communicated through email, the application or another reasonable method where appropriate.
The revised Terms will identify their effective date.
Where applicable law requires renewed consent, Zelun will request it.
31. Electronic Acceptance
The parties agree that these Terms may be accepted electronically.
Zelun may maintain records including:
- User ID;
- Customer ID;
- version of the Terms;
- date and time of acceptance;
- IP address;
- browser or device information;
- country.
Electronic records may be used to demonstrate acceptance.
32. Governing Law and Jurisdiction
For Customers located in Mexico, these Terms are governed by the laws of the United Mexican States.
Subject to any mandatory rights or jurisdiction that cannot legally be waived, disputes involving business Customers will be submitted to the competent courts of Guadalajara, Jalisco, Mexico.
Additional Country Terms may apply to Customers located outside Mexico.
33. Mandatory Local Rights
Nothing in these Terms is intended to waive rights that cannot lawfully be waived under the laws applicable to a Customer.
Where mandatory local law conflicts with these Terms, that mandatory law will apply to the extent required.
34. Entire Agreement
These Terms, together with any applicable:
- Order Form;
- Data Processing Agreement;
- Country Addendum;
- Privacy Notice;
- subscription-specific terms;
constitute the agreement applicable to the Services.
35. Contact
ZELUN TECHNOLOGIES, S.A.S.
Website: https://zelun.com
Support: support@zelun.com
Legal: legal@zelun.com
Privacy: privacy@zelun.com
Registered Address: Av México 2582, Ladrón de Guevara, 44600 Guadalajara, Jalisco, México