Book an appointment by saying or typing one sentence

You can create an appointment with one sentence, spoken or typed, for example: "María López tomorrow at 4, dental cleaning". Zelun reads it and shows a screen to check, with the person, the appointment type, who attends and the free times nearest the time you asked for. The appointment does not exist until you tap Confirm appointment: the AI never books on its own.

It is in the staff app (the New appointment button on Today) and in the quick-book bar of the day diary in the admin. The words follow your business: patient, client, student, pet and owner, or those of your business type.

You need the same permission as creating an appointment in the diary; without it you do not see the New appointment button. To speak, the app asks for microphone and speech recognition access. If you say no, you can type the sentence and everything works the same. In the admin the microphone shows only in browsers that recognise speech; in the others you just type.

1. In the app, open Today and tap New appointment. In the admin, type the whole sentence in the quick-book bar and press Review (or Enter). A name on its own still works as before: it searches for the person.
2. Say or type the sentence. You can mention the person, the appointment type, who attends, the day and the time. The text appears in the field and you can fix it before sending.
3. Check the screen. Each detail changes with the usual selectors. If you did not say who attends, the person who usually attends that patient or client is proposed ("Usually attended by…"); if there is none, whoever is using the app. Someone you named in the sentence always wins.
4. If several people share that name, a list shows a partial phone and last visit with none chosen: pick the right one. If they do not exist, tap Create and type their phone; they are created only when you confirm.
5. Pick one of the free times and tap Confirm appointment. It is booked like any other appointment, with the same rules, deposits and messages to the person.

Nothing special: they get the same confirmation message as for any diary appointment. They never receive the audio or the sentence.

• Thinking the AI books by itself. It does not: it only fills the review. Without tapping Confirm appointment, nothing is booked.
• Expecting a time that is already taken. Only truly free times are offered; if the one you asked for is taken you see the nearest ones. If someone takes it while you are checking, confirming tells you and shows new times.
• Expecting the audio to be stored by Zelun. It is not: your phone or browser recognises the voice and only the text reaches Zelun. In Chrome, the browser may send the audio to its own speech service, not to Zelun.
• What happens at the AI limit. You keep booking: the sentence is read with the basic reader (day, time and appointment type) and the screen says AI was not used, with what you have used this month and when it resets. Nothing is charged.
• Two people with the same name. Zelun does not choose for you; you pick from the list.

See the articles on new appointments and walk-ins, the staff app, the AI assistants and the monthly AI limit.